Account management training simulator
A client says “I need more leads.”
He lost two techs in March.
Reading a business owner is pattern recognition, and pattern recognition takes reps with fast corrective feedback. There is nowhere safe to get them. This is that place: a roster of fictional owners, each with a public profile and a hidden truth, and a coach that tells you exactly what you missed.
Hear the subtext
Owners rarely name their real problem. They name the one they know how to buy a fix for.
Scored honestly
No inflated numbers. A weighted rubric, the tell you walked past, and one thing to do differently.
Nothing at stake
Every character is fictional. Get it wrong here so you don't get it wrong on a live account.
Five competencies, measured
DiagnosisReading data to a correct root cause
SubtextHearing what isn't said
AdaptationSwitching communication style to fit the person
ComposureHolding position under pushback, delivering bad news
FrameworkApplying the methodology correctly